职位描述：
职责描述：
1. help crm manager to make the development plan of customer service department, and continuously optimize the customer service system and innovative service model;
2. develop long-term strategy to improve customer satisfaction. be responsible for coordinating shopping center management, tracking customer feedback/complaint collection, and pushing the resolution of major customer issues.
3. complete the overall staffing of the department. propose a reasonable scheduling plan and supervise the implementation. be responsible for the reasonable division of labor of the department, and clarify the duties of all employees of the department. establish and complete performance appraisal plan of all employees in the department.
4. coordinate and make arrangements for activities of all customers and tenants in the shopping center.propaganda and assistance work for various types of holiday activities;
5. collect and feedback the voice from customers and tenants, and assist customer service staff to solve related problems.
6. organize the training and professional knowledge sharing for the staff.
7. in charge of department-related budget control.in charge of departmental gifts and materials management.
任职要求：
1. college degree or above,3 years experience related to customer service management with team experience, in hotel or large retail stores.
2. good skills of english writing and speaking.
3. work seriously, be cautious and be proactive.
4. be responsible, having team spirit and leadership.
5. have good logic analysis skills and communication skills.