Job Description • Answer incoming calls and respond to customer’s emails • Capable of finding required information using available resources • Route calls to appropriate resources • Process minor change on orders like cancellation, information correction • Follow up customer calls where necessary • Follow the Quality Assurance requests during the call communication • Document all call information according to standard operating procedures • Other duties as assigned Call Agent Qualifications and Skills • Proficient in relevant computer applications • 1-3 years of experience in a call center environment • Knowledge of customer service practices and principles • Excellent data entry and typing skills • Superior listening, verbal, and written communication skills • Ability to handle stressful situation appropriately • Good communication skill, high responsibility and strong service awareness • Bachelor diploma or equivalent will be preferred