Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve around 40 million customers worldwide through a network that covers 63 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist.Principal responsibilities?Act as senior product manager/owner of platform Itential?Product vision, roadmap and strategy definition and implementation?Oversee product team who help on the development of network service and automation.?Product audit/risk/control/compliance implementation and management?Implement agile way of working, backlog planning and prioritizelead definition of staffing, responsibility and schedules.?Customer management, Stakeholder management, vendor management?Drive and lead continuous service improvement of our technology solution, also include explore new technologies/product available within HSBC group or industry and market?Interact with vendor for product support, supply process and escalated issue management?Provide proactive support to internal customers from telecoms platforms like Core Networks, Network functions, Network Endpoints Connectivity, Contact Centre Infrastructure, UCI etc.?Promote regular technology sharing and training to global Telecoms services team and teammates职位要求：? 10 years working experience, including network infrastructure support, network automation and Cloud infrastructure support? Strong understanding about Incident management, change management and problem management(ITIL).? Experience or well understanding about SRE or DEVOPS? Advanced English language required? Excellent communication, analytical and team skills? Experience of working with multiple work streams in a scaled environment, in different time zones or regions. Respectful of different cultures. 职能类别：软件工程师