工作职责
1. Understand and master the latest/active fraudulent activities in the market and reduce/avoid fraud losses for clients through your valuable work.
2. System monitoring and telephone verification of suspicious transaction cases with guests to prevent any possible fraudulent activity, where a stolen or lost card needs to be replaced with the guest.
3. If fraudulent transactions are found, they should be referred to relevant departments for investigation of suspected fraud cases in accordance with procedures and procedures to minimize the risk of exposure and loss.
4. Handle inbound and outbound calls for fraud reporting and take proper actions to assist the bank to mitigate fraud risk.

1. 了解和掌握市场上最新/活跃的欺诈活动，通过您的宝贵工作为客户减少/避免欺诈损失。
2. 对与客人的可疑交易案件进行系统监控和电话核实，以防止任何可能的欺诈活动，如被盗或丢失的卡需要为客人补发。
3. 如发现欺诈交易，应移送相关部门按照程序和程序对涉嫌欺诈案件进行调查，降低暴露和损失风险。
4. 处理欺诈报告的呼入和呼出电话，并采取适当措施协助银行降低欺诈风险。

任职要求
1. Fluency in Cantonese and English is a requirement for this role.
2. Knowledge and experience of working within of Fraud or banking operate processes.
3. Excellent interpersonal skills with the ability to communicate with customers and external parties.
4. Highly effective and demonstrated oral and written communication skills with critical thinking.
5. Flexibility to work 24*7 shifts.

1. 粤语纯正和英语流利。
2. 有反欺诈或银行运营方面的工作经验和知识。
3. 优秀的人际交往能力，拥有与客户及外部各方沟通的能力。
4. 高效的口头和书面沟通技巧，具有批判性思维。
5. 可接受7*24小时轮班。