Inland Delivery Coordinator
Purpose：
1）Planning of inland transports in the most cost-effective way and in accordance with vendors selection and service level agreement.
2）Monitoring of vendors performances, delay and exception handling and transport optimization.
3）Facilitates the movement of import CH, keeping customers satisfied. Provides immediate response to customer inquiries related to inland activities


Responsibilities:
61 Executes transport instruction as per Customer request.
61 Coordinates move in the most cost-effective manner possible and in accordance with service level requirements.
61 Creates work orders to and from rail/port/ICD/CU door for import and export cargo.
61 Coordinates to get the transport related documents for barge/CH door arrangement.
61 Prepares booking template to feeder operator and confirms barge appointment.
61 Monitors transport execution to ensure prompt delivery.
61 Coordinates and monitors barge schedule and spaces to ensure prompt delivery.
61 Monitors trucker and equipment accessibility to determine the availability of one-way transports for cost saving opportunities.
61 Clarifies invoice and work order discrepancies, correcting when needed.
61 Monitors and evaluates haulers performance and issue service exceptions when needed.
61 Updates and distributes truck, rail, barge and feeder transport limitations, heavy transport blockage calendar, strikes etc.
61 Handles on carriage activities needed before vessel arrival
61 Coordinates on-carriage shipments, also including Receiving transport instructions for changing import MH to CH.
61 Contacts internal and external customers via Case Management (SF)/e-mail and phone when additional information is necessary for inland activities of CH shipments (e.g. sending arrival notice, DO handling)
61 Monitor and analyze performance of business process and the KPI / Quality Promise
61 Contacts customers if goods are placed on hold by Customs for CH containers.
61 Investigates and provides problem resolution for CH shipments.
61 Issues invoices related to DLF and related additional (FSD, HCD, OAD) in case of import MH changed in CH
61 Supports resolution of disputes related to inland costs (no workflow handling)
61 Coordinates with terminal operations to assure efficient and effective handling of CH shipments
61 Prepares and handles monthly work order statement for vendor billing
61 Be customer-oriented and create value for customers as well as for Hapag-Lloyd
61 Review customers feedback and help implement measures to improve customer satisfaction
61 Assist in the rollout of new and existing product offerings by HL
61 Support manager with problem solving
61 Handling of cases via Case Management (SF)


Qualifications：
1，Diploma with 1-3 years relevant working experience in Maritime and logistics Industry.
2，Good spoken and write English
3，Good knowledge of excel
4，Working knowledge of local regulations / laws
5，Positive attitude, can work under pressure.


工作职责：
- 负责内陆运输计划的制定与协调，确保货物按时、安全送达客户指定地点；
- 与物流部门及外部承运商保持良好沟通，处理运输过程中的异常情况；
- 跟踪运输进度，提供实时信息反馈，优化运输流程；
- 协助处理客户运输相关问题，提升客户满意度。

1，根据客户要求执行并监督运输，确保及时交货。
2，根据服务水平要求，以最具成本效益的方式协调运输。
3，为进出口货物创建往返铁路/港口/ICD/CU门的订单。
4，协调获得驳船/CH门安排的运输相关文件。
5，准备预定模板给支线运营商并确认驳船预约。
6，协调和监控驳船进度和舱位，确保及时交货。
7，监控卡车司机和设备的可达性，以确定单程运输的可用性，以节省成本。
8，核查发票和订单的差异，必要时纠正。
9，监控和评估运输的表现，如有需要，发部服务异常。
10，更新和发布卡车，铁路，驳船和支线运输限制，重型运输阻塞日历等。
11，协调运输货物，包括接收将进口MH改为CH的运输要求。
12，通过案例管理(SF)/电子邮件和电话联系内部和外部客户获得额外的信息。
13，监控和分析业务流程和KPI /质量承诺的表现
14，调查并解决CH出货问题。
15，支持解决与内陆运输成本相关的争议
16，协调码头运营，确保高效有效地处理CH货物
17，准备和处理供应商每月的工作订单报表
18，审核客户反馈并帮助实施提高客户满意度的措施
19，协助HL推出新产品和现有产品


应聘要求：
1. 大专及以上学历；
2. 1-3年起在海运行业或物流行业工作经验；
3. 良好的英语口语和书写能力；
5. 熟练运用办公软件Excel；
6. 熟悉当地法规/法律
7. 积极乐观的工作态度，抗压能力强。


Note:
Salary will commensurate with your qualification, experience and skills.
薪资会根据您的资历、经验和技能来决定。

The personal information provided by you in applying this career opportunity may be transferred to other Hapag-Lloyd entities and/or to third party vendors outside of China for evaluation and processing purpose. Hapag-Lloyd will ensure the confidentiality and privacy of your personal information in according to the applicable data privacy laws, including the Chinese Cybersecurity Law. By submitting your application, you grant your consent to Hapag-Lloyd for transferring the personal information provided by you outside of China to other Hapag-Lloyd entities and/or to third party vendors.
在您申请该职位空缺过程中所提供的个人信息可能会被传输至中国境外的其他赫伯罗特实体和/或第三方服务商以进行进一步的评估和处理。赫伯罗特会依据相关法律要求，包括中国网络安全法，来确保您所提供之个人信息的保密和隐私。通过提交您的申请，您授权赫伯罗特将您所提供的个人信息至中国境外的赫伯罗特实体和/或第三方服务商。