Your role: Managing the sustaining /Dtc projects successfully or to support the project managers on the development projects to make contribution to the performance of the organization. Projects should be within budget, on time and with qualified outcomes to meet or even exceed the customer`s expectations. 1. Take care of product sustaining, e.g. continuous improvement (changes or DtC), after handling over from project managers. 2. Responsible for the complaint handling and escalation support, coordinate